Have a question about Phenomenal Aire, our technology, or indoor air quality in general? Search below for some of the most common questions we encounter from commercial customers, homeowners, and our partner network. Didn’t find what you were looking for? Talk to a customer representative today.
FAQs
Frequently Asked Questions
General Questions
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How much does Phenomenal Aire cost?
To get a quote, talk to a Phenomenal Aire representative. Give us a call at 888-505-2988, email us at inquiry@topproductinnovations.com, or contact us directly through the website. You can also locate a local installer who can discuss the specifics of your installation and provide a personalized quote.
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What is the Phenomenal Aire warranty?
The standard warranty is one year from the date of purchase. The warranty, however, can be extended to three years if the installation is registered here. If multiple units were installed at the site, you can register once. There’s no need to individually register each unit.
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What maintenance does Phenomenal Aire require?
Phenomenal Aire has no scheduled maintenance requirements. Periodic cleaning is all that’s recommended.
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Does Phenomenal Aire require replacement parts?
No. There are no moving parts and nothing to replace on any of our Phenomenal Aire units.
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How do I know Phenomenal Aire is working?
Check for the green LED light. If it’s on, your unit is getting power. Some of our commercial products interface with building management systems or building automation systems for even greater visibility into the status of your installations.
To confirm your ion production, you can use an air ion sensor.
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What's the expected life-span of a Phenomenal Aire unit?
A Phenomenal Aire unit should last eight to ten years, or about the life of the HVAC system.
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Does Phenomenal Aire produce any harmful by-products?
No. Our ionization process produces no harmful or dangerous by-products, such as ozone or reactive oxygen species (ROSs). Our products produce an almost undetectable amount of ozone. In our UL-867 testing, we averaged only about 4 parts per billion of ozone.
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Can I install Phenomenal Aire in my large commercial space?
Yes. Our Series C 6.0 is rated for HVAC systems up to 6,000 CFM, and our Series C 10.0 is rated for 10,000 CFM. There are also units intended for ductless split systems with cooling coils up to 48 inches wide.
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Can Phenomenal Aire help with air pollutants commonly associated with allergies?
Yes. The ions produced by the device cause like particles (dander, pollen, dust) to stick to one another, making them larger and easier to catch in your existing HVAC filter.
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Can I use Phenomenal Aire with radiant heating?
No. In order to deliver the ions into the occupied space, you need an HVAC system that produces an airstream.
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Can Phenomenal Aire be used in ductless split systems or standalone AC units?
Yes. Our Series D products are designed for these kinds of HVAC systems. See our “Commercial Products” page for more specific information, or talk to a certified installer for custom information about your system.
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How does Phenomenal Aire work?
Phenomenal Aire produces ions to clean indoor air. The ions are generated by Needlepoint Clusters and released into the HVAC airstream. As the ions come in contact with particles they become bonded together. This process is known as agglomeration. The process occurs over and over again. Particulates join together to become clusters of particulates. Each time a particulate joins a cluster, the cluster grows in size making it easier to capture and filter from the air. For more information, see our “How It Works” page, or contact us with any questions.
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Where can I find an installer?
Click here to locate a certified installer near year.
Partner Questions
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Where can I find installation instructions?
Installation instructions are in the partner portal. Log in here. If you have questions or need assistance, contact us at 888-505-2988, email us at inquiry@topproductinnovations.com, or contact us directly through the website.
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How do be a certified installer, distributor, wholesaler, or representative?
If you’re interested in joining our partner network, please contact us at 888-505-2988, email us at inquiry@topproductinnovations.com, or contact us directly through the website.
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As a partner, do I have access to marketing and training materials?
Absolutely! Phenomenal Aire is committed to providing everything possible to ensure the success of our partners. Access window clings, brochures, table toppers with QR codes, and even movie theater trailers free of charge. Existing partners can contact orders@topproductinnovations.com for these materials.
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How can I place an order?
Existing partners can place orders using orders@topproductinnovations.com. Prospective partners can email inquiry@topproductinnovations.com for more information.
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How does Phenomenal Aire work?
Phenomenal Aire produces ions to clean indoor air. The ions are generated by Needlepoint Clusters and released into the HVAC airstream. As the ions come in contact with particles they become bonded together. This process is known as agglomeration. The process occurs over and over again. Particulates join together to become clusters of particulates. Each time a particulate joins a cluster, the cluster grows in size making it easier to capture and filter from the air. For more information, see our “How It Works” page, or contact us with any questions.